Under the Distance Selling Regulations, you may cancel your purchase a product or products from us at any time within 7 working days after the day you received the relevant products or products
You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item. Returns can take up to 21 days to be processed, especially during busy periods.
Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
If an item is not packaged correctly and has been damaged in transit back to us, we will contact you and may need to either return the product to you, or only issue a partial refund via credit note.
This cancellation policy does not affect your rights when we are at fault — for example, if goods are faulty or wrongly described.
To return your purchase please e-mail details of your Order Number and reason for return to firstname.lastname@example.org
Return packages should be addressed to:Illustrated Living Ltd
Lemon St Market
We will refund your money, including the original postage charges, within 30 days. If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.